FAQ - Frequently Asked Questions

1. What is our company's mission?  Our mission is to be a leading supplier of high-quality products from beloved brands like Disney and Pokémon. We aim to provide our customers with exceptional service and a wide selection of authentic, branded merchandise that brings joy and satisfaction.

2. How can I contact customer support? You can contact our customer support team via:

3. What are your business hours? Our business hours are:

  • Monday to Friday: 9 AM - 6 PM

4. How do you guarantee the authenticity and condition of your products? We ensure that all our products are sourced from reputable suppliers and undergo rigorous quality control checks. Each product is inspected for authenticity and condition before being shipped to you.

5. What are the delivery arrangements, costs, and timeframes?

  • Delivery Arrangements: We offer standard and express shipping options.
  • Costs: Shipping costs vary based on the size and weight of your order and your location. Detailed shipping costs will be displayed at checkout.
  • Delivery Timeframes:
    • Standard Shipping: 3-5 business days.
    • Express Shipping: 2-3 business days.

6. What is your returns policy and customers’ right to cancel or amend orders?

  • Before Dispatch: You can cancel or amend your order before it has been dispatched by contacting our customer support team.
  • After Dispatch: If you wish to return an item after it has been dispatched, please contact customer support within 30 days of receiving your order. Items must be returned in their original condition and packaging.
  • Returns Policy: We accept returns for faulty or damaged products. Please include a copy of the invoice and a brief explanation of the reason for the return.

7. What is your policy on liability for supplementary costs caused by delayed/lost/misrouted orders? While we strive to ensure timely delivery, we are not liable for any supplementary costs incurred due to delayed, lost, or misrouted orders. If your order is significantly delayed, please contact our customer support team for assistance.

8. Who is responsible for the costs of returning goods? Unless stated otherwise, we are legally liable to cover all return costs regardless of the reason for the return. Please contact customer support to arrange a return label and instructions.

If you have any further questions not covered here, please do not hesitate to contact our customer support team.